Noel Coronado Jr.

January 2024 – Present

• Primary contact for systems including switches, ticket system (SNOW), hardware and software.
• Led, trained, and supervised IT personnel, fostering skill development and team performance.
• Developed strategies, budgets, and assisted with deployment of switches and routers into our environment.
• Managed server patches, data backups and security resolutions.
• Spearheaded the implementation of several projects within our environment including both software and hardware.

June 2022 – January 2024

• Co-managed and trained IT staff in collaboration with the VP of Technology to ensure high-performing support and project execution.
• Managed diverse portfolio of employee applications, ensuring seamless functionality and troubleshooting, enhancing productivity and user satisfaction.
• Spearheaded IT acquisition processes for properties involved in buying and selling; coordinated with vendors to ensure smooth technology integration.
• Specialized in Microsoft system administration tasks; proactively optimized system performance, implemented security measures, and provided timely user support.

November 2019 – June 2022

• Oversaw all hardware and software issues in nine Austin area stores, resolving 500+ tickets with 100% success.
• Repaired and re-imaged devices in both Windows and Apple environments.
• Contributed technical expertise throughout the entire store lifecycle, including system setup, software integration, and troubleshooting.
• Established rapport with top store leaders to streamline computer room switch refreshes, ensuring connectivity is secure and up to date.